Aftermarket Service and Support from YZ Systems

Expert support for you and your equipment. Where and when you need it most.

YZ Aftermarket Service – dedicated to supporting your critical equipment

Expert engineers
Global coverage
Available 24/7/365
Tailor your service package
Genuine spare parts

Benefits of YZ Aftermarket Service

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When you partner with YZ Systems, you're not just getting reliable products; you're getting the peace of mind that comes from having a trusted team of experts in maintenance and repair, standing by to ensure optimal performance and reliability for critical elements of your operations.

At YZ Systems, we are dedicated to supporting you around the clock, every day of the year. We are committed to providing excellent service and technical support, troubleshooting and training - helping you to avoid any unforeseen downtime and swiftly resolving any field-related issues. For us, aftermarket is not an afterthought.

Expert Service

With our own team of highly qualified and extensively trained service engineers, we deliver exceptional support out in the field. Our technicians provide start-up / commissioning, regular maintenance and inspections, to keep your equipment working optimally and reliably.

YZ field service engineers working on equipment

Global coverage and availability

We keep your critical operations working smoothly round the clock. 24 / 7 / 365 coverage from our 3 centres.

Illuminated planet showing YZ Systems global coverage network with lights and dots

North America:

email: techsupport@yzsystems.com

If NJEX emergency please call 281-362-6500

UK, Ireland, Europe and Africa

email: techsupport-uk@yzsystems.com

tel: +44 1782 983 240

South East Asia, Australia, New Zealand, India & Pakistan:

email: techsupport@yzhq.com

tel: +65 8511 1285

Tailor your service package

No two customers are the same, so we work with you to create a unique and bespoke service package to suit your needs. Service options can be included when equipment is purchased or can be added later as your requirements change.

Aftermarket/Service options:

§ Start-up / Commissioning service on site

§ Yearly preventative maintenance

§ CARE package with major overhaul and minor inspection annually

§ In-house repairs

§ Genuine spare parts

§ Training

§ DTEX Factory Recertification (worldwide cover from our Houston, Texas site)

RA Form

A YZ engineer standing by odorizer, wearing a mask and a hard hat

A group of men wearing safety vests and safety hard hats standing next to yz odorizer

Genuine OEM spare parts

o Our custom-made or specialist replacement parts are perfectly compatible with our equipment, ensuring functionality, reliability and peace of mind

o Order easily through your local rep/distributor

Troubleshooting and self-help

A stated core value is that we are committed to making our customers successful. We demonstrate this by providing easy-to use, effective information for self-help:

Service Point App

Optimise system maintenance and reduce downtime with our new customer service app.

Get personalized product support, easily access key information, and quickly order spare parts specific to your YZ product – all at your fingertips.

Find the YZ QR code on your product and scan to:

- Access product documentation

- Request a quote for spares

- Contact YZ for support

- More features to be added over time!

Training

Combining industry expertise, product proficiency, and practical knowledge results in the exceptional service offered by YZ Systems. Our training is delivered by our expert technicians, to our customers around the world in various approaches:

Electrical and mechanical training
Hands-on, classroom, on-site and virtual

Wherever you are in the world, YZ Systems provides service and support to keep your critical odorization and IIoT equipment working optimally.